Return and Refund
We have a 30-day return policy, which means you have 30 days counting from order's ship date to return the items. If the return window has gone, unfortunately we can’t offer you a full refund.
To be eligible for a return, your item must be in original condition received, unworn or unused, unaltered with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at email@example.com. Please include the order number, item number and reason you are returning for a prompt approval. If your return is accepted, we’ll send you instructions on how and where to send your package. Customer is responsible for return shipping with the carrier of choice. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return, we will inspect it. If your return is approved, we will initiate a refund to your original payment.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include the order number and attach a picture of the item for a prompt process.
Unfortunately, we don't accept exchange requests. You need to return the item for a refund and repurchase the item desired.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note order shipping fees are non-refundable.