Help & FAQ
Please note: due to COVID-19, our carriers are currently experiencing significant delays that are unfortunately outside of our control.
HOW SHOULD I CARE MY PRODUCT(S)?
Our products come with care labels. We recommend that you follow the instructions on the care label to ensure longevity.
WHAT IS THE SHIPPING POLICY?
We will ship your order within 48 hours on business days, plus delivery time depending on the shipping method you select.
We offer free shipping with purchase of $50. Shipping rates will show upon checkout.
- Standard Shipping: 5-7 Business Days
- Expedited Shipping: Up to 3 Business Days
We do ship internationally. Prices and delivery time will vary between countries. Please note shipping does not cover any additional duty, customs fees or taxes, this will be the customer’s responsibility.
WHAT IS THE RETURN & REFUND POLICY?
We have a 30-day return policy, which means you have 30 days counting from order's ship date to return the items. If the return window has gone, unfortunately we can’t offer you a full refund.
To be eligible for a return, your item must be in original condition received, unworn or unused, unaltered with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org. Please include the order number, item number and reason you are returning for a prompt approval. If your return is accepted, we’ll send you instructions on how and where to send your package. Customer is responsible for return shipping with the carrier of choice. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return, we will inspect it. If your return is approved, we will initiate a refund to your original payment.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include the order number and attach a picture of the item for a prompt process.
Unfortunately, we don't accept exchange requests. You need to return the item for a refund and repurchase the item desired.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note order shipping fees are non-refundable.
HOW SECURE IS YOUR PAYMENT SYSTEM?
This store is supported by Shopify. For secure online payments, Shopify includes an SSL certificate that uses industry standard 128-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Please send us to secure message using the contact form stating your order number.