Help & FAQ
Please note: due to COVID-19, our carriers are currently experiencing significant delays that are unfortunately outside of our control.
HOW SHOULD I CARE MY PRODUCT(S)?
Our products come with care labels. We recommend that you follow the instructions on the care label to ensure longevity.
WHAT IS THE SHIPPING POLICY?
We will ship your order within 48 hours on business days, plus delivery time depending on the shipping method you select.
We offer free shipping with a purchase of $75 and above. Shipping rates will show upon checkout.
Orders are packed and shipped Monday-Friday. Most orders are shipped within 48 hours from the order date. Orders placed on the weekend and select holidays are processed within the next 2 business days.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out-of-stock item(s) may take an additional 5 business days to process and ship.
MY Bump shipping rates are based on your order subtotal (pre-tax and shipping). Based on your shipping address, we determine the most efficient shipping carrier for your order. Shipping rates paid at the time of checkout are non-refundable
Standard Shipping: 5-7 Business Days
Expedited Shipping: Up to 3 Business Days
We do not ship internationally. You can always contact us for any questions at firstname.lastname@example.org
WHAT IS THE RETURN & REFUND POLICY?
We have a 30-day return policy, which means you have 30 days counting from order's ship date to return the items. If the return window has gone, unfortunately we can’t offer you a full refund.
To be eligible for a return, your item must be in original condition received, unworn or unused, unaltered with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at email@example.com. Please include the order number, item number and reason you are returning for a prompt approval. If your return is accepted, we’ll send you instructions on how and where to send your package. Customer is responsible for return shipping with the carrier of choice. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return, we will inspect it. If your return is approved, we will initiate a refund to your original payment.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include the order number and attach a picture of the item for a prompt process.
Unfortunately, we don't accept exchange requests. You need to return the item for a refund and repurchase the item desired.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note order shipping fees are non-refundable.
HOW SECURE IS YOUR PAYMENT SYSTEM?
This store is supported by Shopify. For secure online payments, Shopify includes an SSL certificate that uses industry standard 128-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Please send us to secure message using the contact form stating your order number.